Frequently Asked Questions
How do I get a quote?
You may get an auto transport quote at any time on our site by simply clicking on “Get a Quote” or you may call us at 1-877-445-BLUE (2583)
What methods of payment does Bluestar Auto Movers accept?
We accept credit cards, cashiers checks, money order and personal checks.Payment terms must be predetermined before vehicle is picked up. Bluestar happy to accept net billing terms, contact accounting team to submit a credit application.
What is Door-to-Door service versus Terminal-to-Terminal service?
The most common misconception in the industry is how your vehicle is transported. Door-to-Door service means your vehicle is picked up at your door and loaded onto a truck, which then delivers your vehicle to your door at its destination. Terminal-to-Terminal service is when you drop off your vehicle at a nearby terminal. Your vehicle is then transported from terminal to terminal on several trucks until it reaches its destination terminal where you’re responsible to pick it up.
Do I have to be present when you pick-up or deliver my vehicle?
No, but someone must be designated to act on your behalf to release or receive from driver. An inspection is completed upon pickup and drop off. The designated person is responsible to sign off on the condition of the vehicle upon pick up and drop off. In the event of damages, all damages must be noted on the bill of lading at the time of delivery. Therefore it’s imperative for you or the designated person to be present and receive the vehicle. If you are not able to be there, please call our Customer Service at 1-877-445-BLUE and they will be happy to help you.
How do I prepare my vehicle?
Your vehicle must be operable. If it is not, additional fees or surcharges may apply.
- You must advise us of any modifications made to your vehicle such as 4×4 lift kit, camper shell, vehicle lowered, etc.
- Your vehicle must have a minimum of 4” ground clearance to safely load and unload your vehicle.
- We must have proper contact information where you may be reached throughout the duration of your vehicle relocation.
- The vehicle may not have any obvious fluid leaks.
- Your battery must be secured within its mounting bracket.
- The gas tank must have a minimum of (1/8) tank of fuel, but no more than (1/4) tank of fuel.
- All alarm systems must be disconnected, disabled, or turned off.
- Radios, cassette decks or CD players not built in, car phones, garage door openers, and EZ Turnpike passes must be removed.
- All antennas must be fully retracted or removed.
- All personal belongings must be removed.
- All exterior items such as a spare tire cover, grill cover, or car cover must be removed.
- Plants and other hazardous materials are forbidden by law to be transported.
- One set of ALL keys for the vehicle must be provided.
- Non-permanent rack systems such as luggage racks, bike racks, or ski racks must be removed.
- Make sure your vehicle is prepared for the new climate. This may include engine coolant, transmission oil, and other fluids.
- You or your designated representative must be present for the inspection at the time of pick-up and delivery.
- You or your designated representative must sign the condition report at both origin and destination.
- You or your designated representatives are responsible for confirming your vehicle’s condition. This must be done before the driver leaves the destination.
- Existing damage will be noted by our representative at the origin. In the unlikely event there is additional damage upon delivery, it will be noted by our representative.
Where will my car be picked up and delivered?
In most cases your vehicle will be picked up and delivered at your door. However, some streets are too narrow or small to handle a semi trailer. In this case the driver will ask you to meet him at a nearby lot.
Is my vehicle insured?
Yes, your vehicle is insured while in transit. Coverages vary depending on the carrier assigned to your shipment. Each individual carrier carries their own cargo insurance limits. These limits vary between $150,000 and $500,000 per truckload with some enclosed carriers carrying cargo policies of $500,000 and up. In the event your vehicle is damaged your carrier’s cargo policy will act as your primary coverage. Bluestar holds an additional policy of 1 million per truckload on top of your carriers coverage as an additional layer of protection.
